Warranty and paint claims lead the way for superyacht cases

In the dynamic landscape of marine and engineering consultancy, the challenges faced by clients are as varied as the sectors and vessels we serve.  At Brookes Bell, we pride ourselves on our expertise and our proactive approach to resolving these challenges no matter the vessel or incident type.

Within the superyacht sector specifically, there has recently been two types of cases that have been particularly prevalent: warranty disputes and paint claims.  Understanding the cause of these types of cases, their implications and how we help to resolve them is critical to ensure superyacht owners and operators get the very best out of their vessel.  

Understanding Warranty Claims in the Superyacht Sector

Warranty claims are a critical concern in the superyacht industry, often arising when an owner or operator believes a product or service has failed to meet the high-performance standards stipulated in the warranty agreement.  Unlike commercial ships, superyachts have complex, bespoke systems designed to deliver unparalleled luxury and performance, which means warranty claims can be more intricate.

Common causes for warranty claims in the superyacht sector include:

Manufacturing Defects

Superyachts are fitted with advanced equipment, from state-of-the-art engines to sophisticated navigation systems.  Any defect in these high-end components can significantly impact performance, leading to claims.

Installation Errors

Superyachts involve the installation of complex and often custom-made systems.  Mistakes during installation can cause significant operational issues, including the failure of propulsion or critical onboard systems, resulting in costly downtime and potential legal disputes

Material Failures

The use of substandard materials in critical areas, such as hull construction or interior fittings, can lead to premature wear and tear.  For superyachts, which are expected to maintain a pristine appearance and top-tier performance, this can prompt swift warranty claims for repairs or replacements.

We understand that warranty claims in the superyacht industry often involve high-value disputes and potential operational disruptions.  Our team specialises in investigating these claims, conducting detailed analyses of engineering data, and evaluating performance reports.  By working closely with superyacht owners and operators, we gather the necessary evidence to assess the validity of claims, prepare comprehensive reports, and provide expert witness testimony when required.

The Rise of Paint Claims in the Superyacht Industry

Superyachts not only have to perform impeccably but also need to maintain a flawless appearance. Consequently, paint claims have become increasingly prevalent in recent years.  These claims typically arise when the protective or decorative coatings applied to a vessel do not meet the owner's aesthetic or protective expectations.

Paint plays a dual role on superyachts; it not only enhances their visual appeal but also serves as a protective layer against the corrosive marine environment.  However, several factors can lead to paint claims:

Poor Surface Preparation

Superyachts require meticulous surface preparation before painting, given the intricate design and varied materials used.  Improper preparation can result in poor adhesion, causing peeling, blistering, or discolouration.

Substandard Coatings

In the superyacht industry, the expectation for flawless finishes is exceptionally high.  The use of coatings that fail to provide the desired durability or aesthetic quality can prompt immediate dissatisfaction and claims for rectification.

Application Errors

Painting a superyacht involves precision and expertise.  Errors in application, such as incorrect spraying techniques or uneven layering, can compromise the vessel’s aesthetic appeal and protective properties.

Given the significant investment in the aesthetics of superyachts, paint claims can have substantial financial implications and affect the vessel's reputation.  Our specialists conduct thorough analysis of the entire paint application process, including materials, techniques, and conditions during application.  We also liaise with paint suppliers and contractors to assess the quality of materials and workmanship, providing an unbiased evaluation of the root cause of any paint failures.

How Brookes Bell Assists Superyacht Clients

At Brookes Bell, we offer tailored support to superyacht owners and operators facing warranty or paint claims.  Our multidisciplinary team combines expertise in marine engineering, materials science, and legal matters to deliver effective solutions.

Our approach to resolving claims involves several steps:

Data Collection

We gather all relevant documentation, including warranty agreements, maintenance records, and performance data, ensuring we have a comprehensive understanding of the issue at hand.

Field Investigations

Our experts conduct site visits to assess the condition of the superyacht and the specific components in question.  In paint-related cases, we inspect the affected areas for evidence of surface preparation issues or application errors.

Laboratory Testing

For paint claims, we may perform laboratory tests to analyse the coatings used, their application methods, and performance characteristics.

Following this thorough investigation, we provide clients with detailed reports outlining our findings, which can be instrumental in resolving disputes and informing decisions.

“Whether it involves negotiations with manufacturers, discussions with contractors, or participation in legal proceedings, Brookes Bell is dedicated to facilitating a resolution that meets our clients' needs,” says Judith Fergus, Senior Coatings Consultant based in Newcastle.

"Our experts also serve as credible witnesses in arbitration or court proceedings, offering the necessary testimony to support our clients' claims.  This expertise is particularly valuable in the superyacht industry, where disputes often involve high-value assets and complex technical issues.

Judith notes, "In the world of superyachts, warranty and paint claims present unique challenges that require specialised knowledge and attention to detail.  At Brookes Bell, we understand the nuances of these cases and are committed to helping our clients navigate their complexities.  Our dedication to thorough investigations, expert analysis, and effective resolution strategies ensures that our clients can focus on what they do best: enjoying their vessels.

"As we continue to tackle these claims, our focus remains on delivering the high standards of service and support that our superyacht clients expect."